Here are ten ways you can help combat fraud in 2023:

1 – Resolve to use multi-factor authentication. Using multi-factor authentication (which includes two-factor authentication) requires your permission through a separate mode of communication, usually text or email, before someone can log in to your account. This feature is widely available for most online accounts and easy to set up. Most importantly, it will reduce the risk of intruders getting access to your accounts if passwords appear in a leak.

2 – Make sure to take data breach notifications seriously. While they may seem like a nuisance, carefully reading any email or letter stating that your sensitive information appeared in a data breach can be critical to safeguarding yourself against identity theft and financial harm. If you receive notice that your information leaked, change the compromised information as soon as possible. After receiving a breach notice, be sure to monitor your financial statements and online accounts for any suspicious activity. 

3 – Create unique passwords across accounts. By using different passwords across multiple online accounts, you can better ensure that if one account is compromised, the rest won’t fall with it. Adding a password manager extension on your browser (or using one that comes pre-installed) can be a big help for this.

4 – Keep personal information private. Sharing seemingly harmless pieces of information about yourself online, such as where you grew up or details about your family history, may inadvertently provide scammers with the information they need to defraud you. These anecdotes may be used to guess answers to your accounts’ security questions or they may be used to put together a convincing imposter scam.

5 – Be sure to report incidents of fraud. Many incidents of fraud go unreported as the victims may feel embarrassed or they may not think that the scam was a crime worth reporting. If you are a victim of fraud or if someone attempts to defraud you, don’t hesitate to report the incident. You can report incidents to Global Anti-fraud Hub, the U.S. Federal Trade Commission (FTC), and your local or state law enforcement. Victims who report fraud can connect with resources to alleviate harm as well as inform policymakers who work to combat scams. 

6 – Only send sensitive data over trusted internet networks. Unsecured Wi-Fi networks can allow other users of the network, including fraudsters, to view the information you’re sending on the web. Public Wi-Fi networks at commercial establishments are commonly unsecured. Don’t transmit passwords and other sensitive information on unsecured networks or unsecured websites (websites that don’t start with “https”). 

7 – Regularly monitor your financial statements. Routinely checking your bank and credit card statements for unrecognized charges can help you to spot fraud that you may have otherwise missed. Contact your bank or credit card issuer and lock your account to prevent further misuse and receive a refund for fraudulent charges. 

8 – Learn more about who you’re doing business with. Knowing the refund policies and guarantees of the businesses you’re shopping with can help you make informed decisions. This is especially important for digital marketplaces that facilitate the purchase of third-party products.

9 – Always trust your gut. If something seems off, too good to be true, or coerced, it’s best to think twice. Legitimate offers should allow you to take your time and look into the details.

10 – Remember to treat fraud victims with compassion. Too often, fraud is discussed within a context of blaming the victim. This has unfortunately created a culture where many individuals who have been scammed are too embarrassed to report the incident and therefore miss critical, remedial resources. Ultimately, the blame rests on the scammers and victims of any crime deserve our compassion. 

If you or someone you know has been a fraud victim, help yourself and other by reporting it! By using Global Anti-fraud Hub’s secure online complaint form, your complaint will be shared with our network of consumer protection and law enforcement agency partners. 

Coupon scams 

Scammers have been preying on consumers hoping to save on holiday expenses. While utilizing legitimate discount codes is a great way to save money, it can be difficult to distinguish between genuine coupons and fraudulent offers. Frequently, fraudsters will offer digital discount codes with eye-popping savings in exchange for personal and contact information—or they may even charge a fee. The scammers may peddle these fake discounts as part of a monthly subscription service or another bogus scheme. Although the specific front will vary, the end goal is the same: the criminals will try to glean the victim’s contact information, if not their cash. 

Charity scams 

As consumers are feeling charitable during the holiday season, fraudsters often seek to take advantage of our charitable inclinations. Scammers may solicit donations for a phony, non-existent charity or they may impersonate a legitimate nonprofit. Unfortunately, impersonations can be nearly indistinguishable from the cloned organization; the only difference might be one letter missing in the web URL and the destination of the giver’s funds. These fraudsters also may try to pressure the consumer into “donating” quickly with a time-sensitive offer, such as matching a portion of the contribution if it’s made within a certain number of minutes. 

Online merchandise scams 

Almost as much of a staple of the holidays as exchanging presents itself, fraudsters always traffic counterfeit goods in time for annual festivities. Scammers will frequently advertise expensive and in-demand items, such as a new gaming console or sold-out concert tickets, only to leave consumers with cheap imitations or nothing at all. To further entice potential-victims, these scams usually list much cheaper prices than the legitimate items sell for. 

Impersonation scams 

With millions of consumers turning to online shopping for holiday gifts, scammers have grown adept at impersonating Amazon, Postal Service, UPS and other commonly-used delivery services. Other common impersonation scams involve tech support, organizations offering free prizes or gifts, survey firms, and even organizations claiming your account was compromised. These scams can use text messaging, email, phone calls, instant messages, and other communication tools to reach potential victims. Other indicators of fraud may be unsolicited requests for payment, creating a false sense of urgency, or offering something that is “too good to be true.”  

Gift card resale scams 

Although lesser known than other forms of gift card related fraud, gift card resale scams can be a headache following a season of gift-giving. Bad actors usually offer to buy a potential victim’s gift card from them at the full value it’s worth, if they don’t offer to pay extra. This is a clear indicator of a gift card resale scam as true gift card buyers will almost never purchase a consumer’s gift card at full value. Finding a friend or family member willing to purchase a gift card is usually the least risky method of getting value out of unwanted cards.  

While different forms of holiday fraud come and go, the following tips can help in determining the legitimacy of any suspicious offer: 

• If it sounds too good to be true, it probably is. Whether it’s a cheap price for a sold-out item or coupons offering extreme discounts, be cautious of surprising deals. 
• Don’t give in to pressure. While some sales are certainly time sensitive, they usually won’t disappear after only a few minutes. If the person you’re speaking with isn’t taking “no” for an answer and they’re pressuring you to hand over money, that’s a red flag. 
• Use a credit card when possible. Credit cards have better fraud protections than debit cards; this allows you to dispute a charge resulting from a scam. Never send money to strangers over a peer-to-peer app like Zelle, Venmo, or Cash App. 
• Do a Google search of the name of the seller, charity, or discount site. A quick search could bring up warnings from law enforcement or other consumers. Adding the terms “scam,” “fraud,” or “counterfeit” to your query may help in narrowing the results. It’s important to note that a lack of warnings doesn’t necessarily mean the suspicious entity is authentic. 
• Check the marketplace’s refund policies. If you’re using a third-party marketplace to make a purchase or sale (common examples include eBay and Amazon), take a few minutes to check their refund and fraud policies. Knowing what recourse is available—or not available—may inform your decision-making. 
• When in doubt, do not reply to text messages, emails, phone calls, or instant messages. Do not click on links in those messages. The best way to check on your online orders or the security of an account is to log in to your accounts on your own. For more details on how to spot and avoid impersonation scams, check out the Better Business Bureaus’ new resource page. 

If you or someone you know has been a victim on a holiday scam or any other type of fraud, help yourself and other by reporting it! By using Global Anti-fraud Hub’s secure online complaint form, your complaint will be shared with our network of consumer protection and law enforcement agency partners. 

Card skimming is relatively simple for fraudsters and occurs undetected frequently. It requires no extra steps from the SNAP beneficiary or direct communication with the criminal—all the victim has to do is make a purchase or use an ATM like normal and swipe their EBT card. Unless the merchant or ATM operator notices the skimmer before the consumer swipes their card, victims often discover the scam occurred after the fact, when they notice missing funds.  

It’s important to understand that EBT cards differ from debit and credit cards in a couple of ways. First, debit and credit cards now almost always come with a chip that is used instead of a magnetic stripe, as well as near field communication (NFC) technology that allows consumers to tap their cards. Both methods of transferring money are exponentially more secure than swiping a card. Unfortunately, very few EBT cards come with a chip, and none are equipped with NFC technology. This leaves beneficiaries to rely on insecure magnetic stripe technology, which will transfer card information to card skimmers if one is active. 

Second, federal law protects traditional debt and credit card holders from unauthorized use of their cards. If a fraudster skims the information from one of these cards and uses that information to purchase items for themselves, the victim has limited liability for the stolen funds and is able to be reimbursed for the loss by their card issuer. Unfortunately, these same federal laws exclude EBT cards from fraud protections. The combination of these two issues leaves SNAP beneficiaries vulnerable to bad actors—both technologically and legally.  

With policy and technological fixes to insecure EBT cards still far in the future, the best defense for consumers who use these cards is to learn to spot the signs of skimming fraud. Tip include: 

1. Look for signs of tampering on ATMs and point of sale terminals before paying. Check for pieces that appear out of place, crooked, dislodged, or uneven on the payment terminal. New York City’s Department of Social Services published a helpful flyer with sample images of tampered devices. 
2. Try lifting the keypad or card reader components. Often, the skimmer will be loose and may come right off. 
3. Cover your PIN. Sometimes, fraudsters place a hidden camera above the payment terminal to capture victims’ PINs. As you enter your PIN, physically covering the action with your other hand can minimize PIN insecurity. 
4. Frequently check your benefits account for unrecognized charges. If there are unauthorized transactions, change your PIN immediately to prevent further misuse. Some authorities even recommend changing your PIN regularly. 
5. Report suspicious activity to your state and local authorities. Although reimbursement isn’t federally guaranteed, it’s still worth contacting your SNAP administrator. 

If you or a loved one has been a victim of EBT card skimming fraud or another other scam, reporting the crime helps enforcement agencies spot trends and build cases against the crooks. You can file a complaint via Global Anti-fraud Hub’s online complaint form at this link. 

By preying on family relationships, particularly the responsibility that older adults often feel for grandchildren, fraudsters can extract substantial amounts of money from victims who just want to help their loved ones.  

One consumer in Florida reported to Global Anti-fraud Hub that they received a call from someone who claimed to be their grandson and “was in an accident and needed money to get out of jail.” Soon after, the victim received a second call from an individual pretending to be the grandson’s public defender, providing further instructions on how to send the money. The impersonators successfully deceived the victim into paying over $9,000—a portion of which was sent via PayPal. 

Unfortunately, there are thousands of similar incidents where the victim believed they were assisting a grandchild who was in legal trouble, hospitalized, or facing other sudden expenses. Federal Trade Commission (FTC) data shows that imposter scams (which include grandparent scams as well as government impersonation fraud) has remained the most commonly-reported category of fraud since 2018. Additionally, Global Anti-fraud Hub’s Top Ten Scams Report of 2021 listed family/friend imposter scams specifically as the eighth most common type of fraud. 

Anyone can be a victim of the grandparents scam or other imposter scams. By familiarizing yourself with the following red flags, you can reduce your risk of being the next victim: 

1. If someone asks you to pay a bill via gift card, peer-to-peer money transfer (such as Zelle, Venmo, Cash App, or PayPal), or via wire transfer (e.g., Western Union or Moneygram), it is a strong indicator of a scam. 
2. Resist urgent requests for cash. Few legitimate legal or medical bills, if any, will require immediate payment at the time of the incident.  
3. Hang up and independently contact the grandchild in distress (or their parents) directly. Many victims of grandparent scams realize the fraud occurred once they speak with their actual grandchild, who then informs the victim that they were not in any trouble. Double checking that the family member needs help before sending cash can prevent the fraud from occurring.  
4. Consider changing the privacy settings on your social media accounts (such as Facebook, Instagram, and Twitter) to only allow your friends to view your account. This can help prevent fraudsters from finding out who your close family members are.

If you suspect that you or someone you know has become a victim of one of these scams or any other fraud, it is important that you report it. You can file a complaint at Global Anti-fraud Hub via our online complaint form, your local police department, your state attorney general’s office, or the Federal Trade Commission. Complaints filed with Global Anti-fraud Hub are shared with our network of law enforcement and consumer protection agency partners who can investigate and help put fraudsters behind bars. 

Fraud around student debt commonly involves a form of an imposter scam, where the fraudster claims to be a representative of the Department of Education or a partner of the Department, sometimes presenting accurate borrower information, such as loan balances or consolidation history. After convincing the victim of their legitimacy, the criminals often request fees for processing forms, initiating debt forgiveness, or other administrative work that the Department of Education does not actually charge borrowers for doing. Short of directly taking the borrower’s money, impersonators may also request sensitive information, such as Social Security numbers, Federal Student Aid (FSA) ID, or bank account credentials. 

Additionally, scammers have started fraudulent loan servicing companies. These fraudsters sometimes claim that they can reduce borrowers’ interest rates, lower monthly payments, or offer other forms of debt relief. In reality, the criminals divert borrowers’ monthly payments to their fake servicing company. This not only directly enriches the scammers, but it can also have dramatic consequences for borrowers who become delinquent on their loans as their regular payments never make it to the actual loan balance.  

While paying off your loans or applying for debt relief, keep the following in mind: 

1. It is free to apply for debt cancellation programs offered by the U.S. Department of Education. Whether this is the one-time $10k cancellation ($20k for Pell Grant recipients) announced in August or the rolling forgiveness programs (such as Teacher Loan Forgiveness), debt forgiveness is available to qualified borrowers at no cost. Outside services are not necessary to complete the application processes. 
2. Beware of unknown individuals contacting you about your debt. In addition to charging fees for completing processes that would normally be free, scammers also might ask for personal information over the phone and pressure potential victims into acting quickly with “limited-time offers.” If it seems suspicious, hang up and contact your loan servicer through their website or phone number (either of which should be available on a monthly statement or original notification of loan servicing). 
3. Stick with trusted government sources when possible. In addition to debt cancellation, for federal loans, the Department of Education offers different repayment plans that may lower your monthly payments, loan consolidation services, and deferment options for repayment at no charge. https://studentaid.gov is a great resource to gain accurate information. 
4. The federal government automatically assigns borrowers a student loan servicer for free. You do not need to search for companies to facilitate your payments. In fact, the Department of Education explicitly discourages debtors from doing just that. 
5. DO sign up to get updates on the $10,000 cancellation. If you subscribe through the Department of Education here, they will let you know when the process to receive the one-time $10k cancellation has begun. This will lower the chances that you are directed to a fraudulent debt relief scheme when searching for cancellation information on your own. 

Be an ally in the fight against fraud!

If you suspect that you or someone you know has become a victim of one of these scams or any other fraud, don’t just delete the message — report it at once to the social media platform. You can file a complaint at Global Anti-fraud Hub via our online complaint form. We’ll share your complaint with our network of law enforcement and consumer protection agency partners who can investigate and help put fraudsters behind bars.

Rental scams often start with a digital advertisement either for a unit that does not exist, a unit that the poster does not own, or similar situations where potential renters would never be able to actually live in the displayed housing. These scams seek victims’ money in the form of illegitimate application fees or a security deposit on the unit, usually without allowing the respondent to tour the housing in person. 

While these scams can be found on websites dedicated to apartment and rental listings, they are more prolific on loosely monitored or peer moderated forums, such as Facebook groups and Craigslist ads. Some common red flags include: 

• Either no images of the unit are included in the post or the images don’t fit the listing. While it can be harder to determine the authenticity of images when they do appear in the ad. One thing to look for are photos not matching the advertised unit, such as a large backyard in a city apartment listing.
• Generic descriptions. Landlords typically try to advertise all of their amenities, including the neighborhood and features unique to the area (such as precise public transit stops, school zones, and landmarks). Fraudulent postings often omit specific names of locations and instead use nondescript language like “near bus stops” or “in a good neighborhood.” 
• Lists an invalid address or no address at all. Sometimes the address is for a non-housing unit or a unit that is not currently available for rent. Commonly, the listing does not include an address at all and the seller will not provide one upon request.  
• The seller is out of town. Once a potential renter responds to one of these ads, the poster usually claims that they are out of town and therefore unable to give a tour of the unit. This doesn’t stop them from asking for a deposit on the place though, which raises the next red flag. 
• They push for a deposit. Or an application fee. These criminals try to get their victims’ money ASAP, frequently within minutes of communicating with the potential renter. 

Although these fraudsters can add to the frustrations of moving, there are a number of tips you can keep in mind to stay on guard. 

1. Look closely at any images provided. Search for inconsistencies, either from photo to photo or between the listing and the photo. Additionally, conducting a reverse Google Image search may confirm suspicions if the pictures appear in other, unrelated results. 
2. Ask for details. If the seller is unable to provide an address, the name of the neighborhood, nearby landmarks, or other critical information, it’s best to look elsewhere. 
3. Don’t pay until you see the place in person. Going on a tour of your future housing unit can help to determine the listing’s authenticity, in addition to revealing previously non-disclosed issues. 
4. Wait to provide personal information or payment. Until thorough vetting has taken place, including a tour if possible, hold off on handing over money or sensitive information. 
5. Search for third-party reviews. Established housing companies often have a reputation that can be easily found online. While the absence of reviews isn’t necessarily a major red flag (especially for smaller buildings and landlords), previous renters can provide great insight before you commit to a move. 
6. Question abnormally inexpensive listings. Search for similarly-sized listings in the neighborhood of the listing you are considering. If similar rentals near yours are priced significantly higher, your dream rental may be too good to be true. 

Be an ally in the fight against fraud!

If you suspect that you or someone you know has become a victim of one of these scams or any other fraud, don’t just delete the message — report it at once to the social media platform. You can file a complaint at Global Anti-fraud Hub via our online complaint form. We’ll share your complaint with our network of law enforcement and consumer protection agency partners who can investigate and help put fraudsters behind bars.

Specifically, criminals are posting ads on social media and elsewhere promising fuel gift cards—loaded with hundreds of dollars. To get the card, the potential victim just has to fill out a form and pay a small fee. The advertisements use popular oil corporations’ names and branding to seem like legitimate offerings from Shell, ExxonMobil, and others.  

These fake gift cards are often presented under the guise of a survey, loyalty program, or sweepstakes from one of these gas companies. Some of the posts have even presented the gift cards as a gift to customers from the company in order to help individuals defray rising gasoline costs.   

In reality, by filling out the form, the consumer is providing their personal and financial information to the fraudsters, only to receive nothing in return. Scammers are able to use this information to commit identity fraud or even drain the victim’s bank account. It’s also possible that they’ll request the consumer pay a fee for the delivery of the “gift card” or another bogus reason. To be clear, no oil company is distributing gift cards worth hundreds of dollars via social media accounts named “Gas Today Credit” or similar aliases.  

What to do if you see offers for $500 fuel gift cards, or similar claims: 

• Check for verified accounts. While these scams may appear convincing, they almost always appear from non-official sources. These may be unverified social media accounts or copycat websites that contain misspellings in the URL. Verified company social media accounts will have a blue checkmark or other similar indicators next to their names to indicate authenticity. While a blue check mark isn’t a 100% guarantee of authenticity, looking for it can help to weed out advertisements from non-official accounts. 
• Don’t provide personal information to requests originating from social media. If the survey, loyalty program, or sweepstakes is genuine, it should appear on an official website for the company. If the company isn’t promoting the survey or sweepstakes on their official website, there’s a high likelihood that the ad you’re seeing is a scam. 
• Gas companies do not give away hundreds of dollars worth of fuel in exchange for filling out a survey. Beware of any claim to offer valuable fuel in exchange for personal information.  
• Sweepstakes don’t require a purchase in order to enter. If you’re being asked to pay a fee in order to obtain a “free” fuel gift cards (or any other prize, for that matter), it is almost certainly a scam. 

Be an ally in the fight against fraud!

If you suspect that you or someone you know has become a victim of one of these scams or any other fraud, don’t just delete the message — report it at once to the social media platform. You can file a complaint at Global Anti-fraud Hub via our online complaint form. We’ll share your complaint with our network of law enforcement and consumer protection agency partners who can investigate and help put fraudsters behind bars.

Not-so-“free” vacations

Free vacation scams are a persistent complaint no matter the time of year, but they may appear particularly enticing during the summer holidays. Beware of unsolicited alerts that you have won a vacation via a sweepstakes you never entered. These offers only exist to steal your money, your identity, or both. Even contests you do voluntarily enter should be carefully scrutinized to ensure that you’re not providing contact information to criminals.

Too good to be true getaways

Fraudulent booking agencies and websites for travel accommodations commonly prey on summer vacationers. These types of scams often advertise deals that sound too good to be true or utilize branding and naming that closely resembles (if not identical to) legitimate booking entities. Using one of these agencies or sites, you may think that you secured plane tickets for the July 4th holiday when in reality, fraudsters stole the money and your personal information.

Avoid “phantom rentals” on popular vacation rental platforms

Vacation rental marketplaces like Airbnb are becoming increasingly popular havens for scams. A typical scam involves a prospective owner pushing for you to pay outside of the primary website’s platform or to provide them with personal contact information (neither of which Airbnb allows). Additionally, fraudulent postings often use unrealistic or manipulated photos and fake or incentivized reviews to advertise a non-existent—or subpar—listing.

Follow these tips to reduce your risk from scams this summer:

• Scrutinize contests and rewards before entering. Unsolicited sweepstakes often only exist to extract personal information and money. Common red flags on a website include typos—especially in the URL – as well as unprofessional web design and an unusual number of pop ups and other ads. Search for third-party reviews about the sweepstakes (e.g. [sweepstakes name] and “scam”). If there’s any doubt about the legitimacy of a sweepstakes, it’s smarter to just steer clear.
• Authenticate hotels, Airbnb’s, and travel agencies. Similar to the point above, emails, websites, and other products of the suspect company may give clues as to their authenticity. Often, if you see a deal that’s too good to be true, that’s because it is.
• Using trusted friends or media publications like Consumer Reports or the Better Business Bureau can be a safe way to find reputable listings.
• Make purchases with a credit card. Credit cards have stronger fraud protections than debit or peer-to-peer payment platforms like Venmo, Zelle, or PayPal. Just be sure to dispute any suspicious transaction in a timely manner.
• Take precautions when using public Wi-Fi. Unsecured networks allow other users on the network to view your internet activity. Avoid entering confidential information (such as financial credentials) and try to only access protected websites (beginning with “https”) if you’re on a public Wi-Fi hotspot. Many cell phone plans allow you to turn your mobile phone into a personal hotspot, which can be more secure than public Wi-Fi.
• Don’t let everyone know you’re traveling. Especially if you live alone, this acts as a beacon to let intruders know your (temporarily vacant) home is an easy target. Save the social media posts for after you return.

Be an ally in the fight against fraud!

If you suspect that you or someone you know has become a victim of one of these scams or any other fraud, don’t just delete the message — report it at once to the social media platform. You can file a complaint at Global Anti-fraud Hub via our online complaint form. We’ll share your complaint with our network of law enforcement and consumer protection agency partners who can investigate and help put fraudsters behind bars.

The scam works like this: When connecting a smart TV to a streaming service like Hulu, Netflix, or HBOMax, consumers are often required to go to an activation URL (e.g. www.streamingservice.com/activate) on their smartphone or computer. Once there, they are usually required to enter the code that appears on their smart TV to link the device to a streaming account. 

Capitalizing on this, scammers are setting up lookalike sites with a URL nearly identical to the authentic one—sometimes with just one character difference. When a consumer makes a typo in attempting to access the genuine website displayed on their streaming device, they are instead taken to the fraudulent page. Once on this copycat website, fraudsters will receive any login credentials, personal information, credit card numbers, and payments that the consumer may provide.  

In other cases, the scam appears to begin when a consumer uses a search engine to look up activation information for their smart TV (e.g. “Roku activation”). Scammers buy ads or otherwise get their fake activation websites to appear high in search results. When the consumer clicks on the bogus link, they may be directed to a website or receive a pop-up asking the user to pay an activation fee. To be clear, Roku and most other streaming device creators do not charge activation or setup fees.  

Scammers also use pop-ups to direct the consumer to call a phone number, usually claiming it’s to finish setting up the user’s account, resolve an error, or fix network issues. This often results in another charge to the consumer, a request for personal information, or both. Furthermore, once fraudsters have a potential victim’s phone number, they are relentless in their pursuit to either complete a scam or conduct another if the first attempt was successful. It is very common for consumers to receive multiple, sometimes dozens, of calls following initial contact. 

Here are a few tips to stay safe while navigating your smart TV: 

1. Scrutinize fees. Whether it’s an activation fee for your Roku (which doesn’t actually require a setup fee) or an alert to resubscribe for a service, fraudsters are always looking for clever ways to charge money. Double check whether the fee matches what the real service charges, or if there is even a charge at all. Additionally, you can log in to a streaming account on another device to check if the subscription has lapsed and take the appropriate steps once you’re sure you have reached an authentic website. 
2. Ensure the URL for the website you’re accessing is spelled correctly. Whether on your TV, phone, or laptop, just one wrong letter can take you to a fraudulent website. Since these copycat sites can look very similar (or identical) to the true destination you were expecting, carefully inspect that the URL you’re going to is the right one. 
3. Double check any phone numbers that appear on your screen. Customer support numbers should be easy to find on genuine companies’ websites.  
4. Don’t let strangers control your device. While this mostly applies to computers, providing control to strangers over your device gives them access to personal and financial information. No authentic support will request remote access to your smart TV. 

Be an ally in the fight against fraud!  

If you suspect that you or someone you know has become a victim of a smart TV scam or any other fraud — report it at once. You can file a complaint at Global Anti-fraud Hub via our online complaint form. We’ll share your complaint with our network of law enforcement and consumer protection agency partners who can investigate and help put fraudsters behind bars. 

Handing over control of your device is one of the worst things you can do when it comes to cybersecurity. By providing remote access, you expose yourself to identity theft, financial loss, and material harm. The hacker could access confidential information (such as your Social Security number, bank account information, and passwords), breach other devices on your network, or drain your bank accounts. In more sensitive industries, such as healthcare and governmental fields, malicious actors could exploit remote access to shut down critical infrastructure.  

Once you allow someone else to take control of your computer, you can never be sure what they are doing with the device. After gaining remote access, a common scam involves the fraudster manipulating the consumer’s device to appear as if the scammer accidentally deposited a large sum of money into the victim’s bank account. In reality, they never deposited a single cent. When they transfer the money out of the victim’s account, they are actually draining the victim’s own funds while making it appear as if they only reclaimed their “accidentally deposited” money. Once a scammer gains remote access, they can also easily install malware without the victim’s knowledge, causing even greater harm to the user.  

To reduce your risk of falling victim to these scams, consider the following tips: 

• Do not give anyone the ability to remotely access your personal device. Generally, once you have relinquished control of your computer, it is very difficult to regain complete security.  
• Double check tech support’s identity. If someone reaches out to you, don’t immediately believe that they are who they say they are. It’s best for you to be the one who initiates software help requests via a trusted and verified website. 
• Double check software updates’ validity. Scammers are known to suggest that they need remote access to install and update. A simple online search of the software update should return announcements of the update by the manufacturer, if it is a genuine update as well as instructions on how to install it. 
• Don’t trust time-sensitive demands. Legitimate tech support and software updates will not pressure you to act within minutes, especially when remote access or payment is involved. 
• Get help in person. Although this is not always possible (especially during a pandemic), visiting your manufacturer’s local storefront for tech support is a much safer way to verify that you’re dealing with a professional.  

Be an ally in the fight against fraud! 

If you suspect that you or someone you know has become a victim of a remote access scam or any other fraud — report it at once. You can file a complaint at Global Anti-fraud Hub via our online complaint form. We’ll share your complaint with our network of law enforcement and consumer protection agency partners who can investigate and help put fraudsters behind bars.